Frequently asked questions

We sell wholesale to registered businesses such as restaurants, grocery and convenience stores, caterers, hotels and other food-service operators. We don’t sell to individual consumers.

Complete the online wholesale account application. Our sales team reviews each application and contacts you to confirm pricing, delivery and payment terms.

Your business name and address, contact details, delivery address, business type and an estimate of how much you expect to order. Tax or business registration details may also be requested.

Our sales team will contact you after reviewing your application. [PLACEHOLDER — add typical review time once confirmed.]

Sign in, add products to your order by the case, review it and submit. You can also paste SKUs and quantities into Quick Order, reorder a past order from your account, or contact your sales rep.

Products are sold by the case. Each product page shows the pack size (for example 24 × 400 g), units per case and any minimum quantity.

You can build an order list and submit it, and our team will contact you. Approved account holders get their pricing and order history online.

Yes. Use Request a Quote from any product or from your order list, and include quantities and how often you’ll order.

Contact customer service as soon as possible. Changes are usually possible before the order cutoff for your delivery day.

Wholesale prices are shown to approved customers after signing in. Pricing can vary by account.

No. Submitting an order does not charge a card. Approved accounts are invoiced according to their payment terms.

Payment terms are set up with each account during approval. [PLACEHOLDER — list available payment methods and terms.]

Use the delivery area checker to see your zone, delivery days, order cutoff and minimum order. If you’re outside a standard zone, contact sales.

Each delivery zone has its own cutoff time on the business day before delivery. Orders placed after the cutoff move to the next delivery day.

Yes, minimums are set by delivery zone and shown on the delivery area page and during ordering.

Temperature-sensitive products are kept cold through storage and delivery. Please check them on arrival and store them promptly.

Often, yes. Send a product inquiry or request a quote with the product details and quantity you need.

Product pages include ingredients, allergens and storage information where available. Always check the product label, as manufacturers can change recipes.

Special-order items are brought in on request and may need extra lead time. Seasonal items are only available at certain times of year.

Note it on the delivery slip and contact customer service. [PLACEHOLDER — add the reporting window, e.g. within X hours of delivery.]

[PLACEHOLDER — describe the returns and credit policy, including exclusions for chilled, frozen and special-order items.]